Durham DL14 6HT
Telephone: (01388) 660960
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 3 July 2017 and was unannounced. The inspection was carried out by two adult social care inspectors and two experts by experience. The experts by experience had experience of supporting older people living with dementia.
Prior to our inspection, we checked all the information which we had received about the service including any notifications which the provider had sent us. Statutory notifications are notifications of deaths and other incidents that occur within the service, which when submitted enable the Commission to monitor any issues or areas of concern.
We contacted Durham local authority safeguarding and contracts and commissioning teams prior to our inspection. We also contacted Healthwatch. Healthwatch is the local consumer champion for health and social care services. We used their feedback to inform the planning of this inspection.
The registered manager had completed a Provider Information Return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make
On the day of our inspection, we spoke with 12 people currently using the service and six visitors. We also talked with the acting manager, the deputy manager, two nurses, five care staff, one activity co-ordinator and the chef. We examined seven peopleâs care plans. We also checked records relating to staff and the management of the service.
Last updated 10:35:01 16th Dec 2017 - Update Now
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