Registered Manager: Charlotte Nurse
Provider Name: brighterkind
Care home beds: 85
Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities, and it is a short drive from the sandy beaches of the North Yorkshire coast. The home provides residential, dementia, respite, and palliative care.
With 85 bedrooms divided between the residential and dementia care units, they think carefully about the type of room each resident needs. Bedrooms are set across three floors and there are two lounges and a diner on the bottom two floors. The top floor is smaller and has a separate lounge as well as a diner/lounge. All furnishings and decor throughout the home are of an exceptionally high standard. There is also extensive grounds surrounding the home with nautical-themed gardens, a conservatory, well-maintained pathways and accessible planters for green-fingered residents to enjoy.
Care workers understand that moving into Scarborough Hall will be a considerable transition, but it’s one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they’ll do the little things that make the biggest difference.
For us, every day is a new opportunity. To engage, encourage and appreciate. To be there when it matters. Involved in all the little moments of kindness that help make life feel brighter. When sharing time, conversation and activities means everyone contributes something different. By sharing a little love, every day, we help those we care for to love every day.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act.
This inspection took place on 21 and 22 June 2016 and was unannounced. On the first day of our inspection, the inspection team was made up of two Adult Social Care (ASC) Inspectors. On the second day, the inspection team was made up of three ASC Inspectors.
Before our inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and what improvements they plan to make. We looked at information we held about the service, which included information shared with the Care Quality Commission via our public website and notifications sent to us. Notifications are made by registered providers to give us information about changes, events or incidents that occur within the service. We contacted the local authorityâs quality assurance and contracting team to ask for their feedback about the service which was positive. We used this information to plan our inspection.
During the inspection, we spoke with seven people who used the service and observed their daily routines. In addition we spoke with three people who were visiting their relatives or friends. We spoke with the registered manager, deputy manager, eight care workers and the chef.
We looked at eight peopleâs care files, ten staff recruitment and training files, records relating to the management of medicines within the home and a selection of records used to monitor the quality of the service such as audits, staff meeting minutes and policies and procedures. We observed medicines being administered, activity sessions and a lunch time period.
Following the inspection we contacted a district nurse, a social worker and a clinical nurse specialist to gather their views about the service. Their comments have been included in the report.
Last updated 01:14:43 24th Mar 2017 - Update Now
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