Keychange Charity Sceats Care Home

Keychange Charity Sceats Care Home

1-3 Kenilworth Avenue
Gloucestershire GL2 0QJ

Telephone: (01452) 303429

Registered Manager: Jackie Law
Provider Name: Keychange Charity
Care home beds: 30

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

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Last updated 14 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.

When we inspected the service in April 2016 we found there were breaches of the Health and Social Care Act 2005 (Regulated Activities) Regulations 2014. We issued three warning notices. These related to Regulation 12 (safe care and treatment) Regulation 17 (good governance) and Regulation 18 (staffing). We also issued a requirement notice as a result of identifying a breach of Regulation 11 (need for consent). The service was placed in ‘Special Measures’. The purpose of special measures is to:

- Ensure providers found to be providing inadequate care significantly improve.

- Provide a framework within which we can use our enforcement powers in response to inadequate care and work with, or signpost to, other organisations in the system to ensure improvements are made.

Services placed in special measures are inspected again within six months. Following our inspection the provider sent us an action plan stating the action they would take.

We visited the service on 22 June 2016 to check the provider had taken the appropriate action to rectify those breaches referred to in the warning notices. We found at that visit, the provider had taken action. However, we issued a requirement notice in relation to Regulation 12 as they had not fully implemented their action plan regarding keeping people safe through assessing and managing risks to people. They sent us a further action plan explaining the action they would take to improve this. We rated the service as ‘requires improvement’ with ‘special measures’ remaining in place.

You can read the reports from these inspections by selecting the 'all reports' link for Keychange Charity Sceats Care Home on our website at

This was a comprehensive inspection carried out by two adult social care inspectors.

Prior to this inspection, we looked at the information we had about the service. This information included the statutory notifications the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they planned to make. We reviewed the information included in the PIR and used this to inform our planning.

We contacted the local authority quality assurance team and three health and social care professionals as part of the pre-inspection planning process. Their feedback has been included in the main body of the report.

Some people were able to talk with us about the service they received. We spoke with eight people using the service. Not every person was able to express their views verbally. Therefore we carried out a Short Observational Framework for Inspection session (SOFI 2). SOFI 2 is a specific way of observing care to help us understand the experience of people who could not tell us about their life in the home.

We also spoke with relatives of four people using the service. We spoke with ten staff, including the manager, deputy manager, five care staff, the cook, the maintenance person and a member of housekeeping staff.

We looked at five people’s care records, three staff recruitment files, training records and other records relating to the management of the service.

Last updated 08:59:37 18th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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