Registered Manager: Brinkworth, Nicola
Provider Name: Serve
Serve was formed in 1981 as an information and resource agency providing support for older people of Northamptonshire. Serve was initially operated solely by volunteers and is proud of its traditions; it remains fundamentally a voluntary organisation but many of the services are now delivered by trained, paid staff.
The services we provide
Personal Home Care Domestic Cleaning Handyhelp Services Day Trips/Activities Transport Hearing Aid Assistance Mobility Aids & Equipment
Our individually tailored Home Based Care and Support services give people who need assistance with everyday living the choice to remain as independent as possible in the comfort of their own home.
Visits range from 15 minutes up to 24 hours, Night Care, on a short or long term basis. We assist Older Adults. We welcome Privately Funded clients, recipients of Direct Payments or Individual Budgets.
Our domestic cleaning includes all general household duties, ironing and internal window cleaning.
Our handyhelp services can assist with assembling flat pack furniture, curtain rails/poles, fitting grab rails, key safes and other minor adaptations
Our Day Trips run daily and provide disabled access minibus transport to local supermarkets, pubs and garden centre outings where you can purchase a lunch and be escorted home safely to your front door. We also offer activities in our well-being centre such crafts, friendship clubs and coffee mornings. Our community transport service can assist with transportation to the centre.
Our transport service can make sure you attend essential medical appointments. Our volunteer drivers will escort you to your appointments, stay with you throughout the appointment and escort you back to your home.
Our front team can assist with Hearing Assistance including re-tubing and free batteries
We have our own mobility aids shop at the head office, call our front office to advise on our mobility equipment.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 30 and 31 March and 12 May 2017 and it was announced. We provided 48 hours' notice of the inspection, to ensure management were available to facilitate our inspection.
The inspection was undertaken by one inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We had asked the provider to complete a Provider Information Return (PIR), which is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was completed by the provider on the 1 February 2016. We also looked at other information we held about the service from statutory notifications of events that the provider is required by law to submit to the Care Quality Commission (CQC).
Prior to the inspection we sent out 50 questionnaires to people using the service and relatives, 23 people using the service responded and six relatives responded. We also sent out 21 questionnaires to staff and nine responded. During the inspection we spoke with 15 people using the service, four relatives, the registered manager and three staff.
We reviewed the care plans, risk assessments and other associated care records for 10 people using the service. We looked at four staff recruitment files and records in relation to staff supervision, training and support. We also looked at management records in relation to the on-going monitoring of the service.
Last updated 10:05:16 16th Feb 2018 - Update Now
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