29-31 Seaside Road
Humberside HU19 2DL
Telephone: (01964) 615190
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced and took place on 17 and 18 May 2017, when we visited the agency office and visited four people in their own homes (with their permission). The registered provider was given notice of our inspection visit, in line with our guidance for inspecting domiciliary care services. We did this as we needed to be sure that they would be available in order to contribute to the inspection process.
The inspection team consisted of one inspector and one inspection manager from the Care Quality Commission on the first day, and one inspector on the second day.
Prior to the inspection, we checked our systems for any notifications that had been sent in as these would tell us how the registered provider managed incidents and accidents that affected the welfare of people who used the service. The registered provider was not asked to submit a provider information return (PIR) prior to the inspection; this is a document that the registered provider can use to record information to evidence how they are meeting the regulations and the needs of people using the service.
During the visit we spoke with the organisations nominated individual, the registered manager, the training provider (from an external organisation), three care workers, one care supervisor and a relative of a person using the service.
In addition, we looked at a range of documents and written records about how services were being provided including seven people's care files, five staff personnel, recruitment and training files, information relating to the administration of medicines and the monitoring and management of the overall service provision. We asked the registered manager to send us a copy of their training record, which we received immediately after this inspection.
Last updated 12:10:57 19th Feb 2018 - Update Now
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