Registered Manager: Amanda J Avard
Provider Name: Smart Homecare (Aylsham) Limited
At Smart Homecare, our clients come first. Whilst some providers book back-to-back 15-minute appointments, we believe it’s important that you get the time and attention you need. Our carers never have back-to-back appointments and we simply don’t do 15-minute visits – you won’t be charged extra if your call occasionally takes longer than we’d anticipated.
Your care plan is tailored to suit you and your needs. It’s put together with as much input from you and your family as possible, and will be reviewed to ensure you are always getting the support you need.
We are committed to providing continuity of care; you will have a team of regular carers, and any new carers will be introduced to you personally. You will also be visited weekly by our managing director, who feels a personal duty to ensure clients are receiving the best care and can feed back. She will provide you with her mobile number and our 24-hour on-call number.
Invoices are raised weekly; there are no upfront charges and we only invoice for the care that’s been completed, so you won’t pay for care you’re yet to receive. We only charge you for the work we do, so if you’re away or in hospital, you don’t need to think about paying for care you aren’t receiving.
Fees Guide: £10 per half hour, £14 per 45 mins, 18 full hour. Longer visits can be accommodated.
To view the latest inspection report compiled by the CQC please click here »