Registered Manager: Amanda Avard
Provider Name: Smart Homecare (Aylsham) Limited
At Smart Homecare, our clients come first.
Whilst some providers book back-to-back 15-minute appointments, we believe it’s important that you get the time and attention you need.
Our carers never have back-to-back appointments, so there is never a need to rush anyone and we simply don’t do 15-minute visits as we do not believe any quality of care and attention can be delivered in 15 minutes – you won’t be charged extra if your call occasionally takes longer than we’d anticipated.
Your care plan is tailored to suit you and your needs. It’s put together with as much input from you and your family as possible, and will be constantly reviewed to ensure you are always getting the support you need.
We are committed to providing continuity of care; you will have a team of regular carers that all have a valid DBS, and any new carers will be introduced to you personally. You will also be visited weekly by either one of our managers or managing director, who feels a personal duty to ensure clients are receiving the best care and can gain any feed back. All clients are provided with our 24-hour on-call number.
Invoices are raised weekly or monthly dependant on clients preferred choice; there are no upfront charges and we only invoice for the care that’s been completed, so you won’t pay for care you’re yet to receive. We only charge you for the work we do, so if you’re on holiday or in hospital, you don’t need to think about paying for care you aren’t receiving.
Smart Homecare (Aylsham) Limited works in partnership with “Country Cars Cromer” and is able to offer escorted trips and Transportation services with a wheelchair friendly vehicle (***Prior notice for booking needed***)
To view the latest inspection report compiled by the CQC please click here »