Provider Name: Cornwall Care Limited
Care home beds: 40
We look after people who need help with nursing and dementia care. Our aim is to make each day fulfilling and special to provide a loving atmosphere for everyone living with us.
Our team is highly skilled and ensure that people receive the care that’s right for them. We like to get to know our residents and their friends and family. We all agree that the one thing that makes our recommended home so special is the residents – every one of them has a unique and fascinating story to tell.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 17 May 2016. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has experience of using or caring for someone who uses this type of care service.
We requested and were provided with a Provider Information Return (PIR) from the provider prior to the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. Before the inspection we reviewed information held about the service and notifications of incidents we had received. A notification is information about important events which the service is required to send us by law.
During the inspection we spoke with the registered manager, two people who were able to express their views of living at the service and six visiting relatives. We spoke with eight staff members. We looked around the premises and observed care practices on the day of our inspection visit. Prior to and following the inspection visit, we asked seven professionals who were involved with the service for their views.
We looked at seven records relating to the care of individuals, three staff recruitment files, staff duty rosters, staff training records and records relating to the running of the service.
Last updated 09:27:58 17th Jan 2018 - Update Now
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