Registered Manager: Geraldine Smeeth
Provider Name: CHD Living
Offering an exclusive, individual lifestyle, Surbiton Care Home is a beautifully restored Victorian House conveniently located within walking distance of Surbiton town centre. This luxury, boutique home aims to transform people’s lives through the delivery of high quality care in a friendly, home-like environment.
Set in a quiet location, on a charming residential street, Surbiton Care Home has a combination of luxurious, single rooms, most of which have full en-siute with shower. Many of our well-appointed bedrooms enjoy glorious views of the gardens below and our residents can choose to have personal, flat-screen TVs with Freeview and direct dial telephones in the comfort of their bedroom.
Using a “person-centred” approach based on leading theory in current practice, we work with families, to create a Life Story for each resident. This allows us to get to know each individual’s personal history whilst helping to revisit memories and experiences of by-gone eras. This, coupled with the superior care delivered by our registered manager and dedicated team of health care staff, ensures that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence.
Our team, consisting of the Home Manager and carefully selected healthcare staff, work alongside our doctors and consultants to ensure the best quality of life for our residents. Excellence in the provision of care and services is achieved through continuous training from external experts and CHD Living’s dedicated quality and compliance team.
- Individually tailored activities and outings
- On-going training
- Choice lounges, dining areas and quiet areas for reading and relaxation
- Freshly prepared meals catering for individual diets
- Residents’ computer, fully equipped with webcam & Skype
- Choice of single, en-suite rooms with shower
- Option of direct dial telephones and flat screen TVs
- Within easy reach of Surbiton town centre
Fees Guide: From £950 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced comprehensive inspection which took place on 9 and 11 January 2018. The inspection was carried out by an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we reviewed all the information we held about this service. This included previous inspection reports and notifications the provider is required by law to send us about events that happen within the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During this two-day inspection we spoke with ten people who lived at the care home and six visiting relatives or friends. We also talked with various managers and staff including, the registered, regional and deputy managers, the Operations Director, a team leader, three health care workers, the activities coordinator, the chef and maintenance person.
We also observed the way staff interacted with people living in the home and performed their duties. During lunch on both days of the inspection we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Records we looked at included six peopleâs care plans, 12 staff files and a range of other documents that related to the overall management of the service including, quality assurance audits, medicines administration sheets, complaints records, and accidents and incident reports.
Last updated 12:42:04 21st Feb 2018 - Update Now
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