Registered Manager: Netra Longhurst
Provider Name: Mr. Liakatali Hasham
Care home beds: 45
Offering an exclusive, individual lifestyle, Surrey Hills is a beautiful Victorian Mansion set in landscaped gardens with far reaching views over the crest of the Surrey Hills. At this exquisite care centre, it is our aim to transform people’s lives through the delivery of high quality services in a friendly, home-like environment.
Set in a quiet location, in its own beautifully landscaped gardens, Surrey Hills Dementia Care Home has a combination of luxurious, single en-suite rooms, and larger, companion rooms for those wishing for company. Many of our well-appointed bedrooms enjoy glorious views of the gardens below and surrounding Surrey countryside. Our residents can choose to have personal, flat-screen TVs with Freeview and direct dial telephones in the comfort of their bedroom.
Using a “person-centred” approach based on leading theory in current Dementia practice we work with families, we create a Life Story for each resident as part of their personalised care plan allowing us to get to know each individual’s personal history whilst helping to revisit memories and experiences of by-gone eras. This, coupled with the superior care delivered by our registered manager and dedicated team of health care staff, ensures that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence.
Our team, consisting of the Home Manager and carefully selected nurses, work alongside our doctors and consultants to ensure the best quality of life for our residents. Excellence in the provision of care and services is achieved through continuous training from external experts and quality improvement.
- Individually tailored activities and outings
- Regular Dementia Care training
- Choice of lounges, memory lane and al-fresco dining
- Freshly prepared meals catering for individual diets
- Hairdressing salon and nail bar
- Residents’ computer, fully equipped with webcam & Skype
- Choice of single, en-suite rooms
- Option of direct dial telephones and flat screen TVs
- Within easy reach of Godalming Town Centre
Fees Guide: From £960 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 February 2017 and was unannounced.
The inspection was carried out by an inspector, a specialist nurse advisor and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we gathered information about the service by contacting the local and placing authorities. In addition, we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
As part of our inspection we spoke to nine people and two relatives. We spoke to the registered manager and four members of staff. We observed how staff cared for people and worked together. We read care plans for eight people, medicines records and the records of accidents and incidents. We looked at mental capacity assessments and applications made to deprive people of their liberty.
We looked at three staff recruitment files and records of staff training and supervision. We saw records of quality assurance audits. We looked at a selection of policies and procedures and health and safety audits. We also looked at minutes of meetings of staff and residents.
Last updated 05:56:39 18th Jan 2018 - Update Now
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