West Dock Street
East Riding of Yorkshire HU3 4HH
Telephone: 07786 551827
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 August 2016. We gave the service 24 hoursâ notice as we wanted to be sure there was someone available at the main office to speak with us. The inspection team consisted of one adult social care inspector.
Prior to the inspection, the registered provider had completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also checked our systems for any notifications that had been sent in as these would tell us how the registered provider managed incidents and accidents that affected the welfare of people who used the service.
Prior to the inspection we spoke with local authority contracts and commissioning teams about their views of the service and received information from two social workers.
During the inspection, we spoke with three people who used the service and three of their relatives. We observed how staff interacted with people who used the service and how staff administered medicines to them. We spoke with the locality manager, the service co-ordinator, a team leader and a support worker.
We looked at three care files which belonged to people who used the service. We also looked at other important documentation relating to people who used the service such as two peopleâs medication administration records (MARs), accidents and incidents, and management plans for people with diabetes and epilepsy. We looked at how the service used the Mental Capacity Act 2005 to ensure that when people were assessed as lacking capacity to make their own decisions, best interest meetings were held in order to make important decisions on their behalf.
We looked at a selection of documentation relating to the management and running of the service. These included three staff recruitment files, training records, the staff rota, quality assurance audits, complaints management and maintenance of equipment records.
Last updated 12:10:58 19th Feb 2018 - Update Now
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