Provider Name: The Good Care Group London Limited
Care Types: Live-in Care
The Good Care Group is a national provider of professional, multi-award winning 24 hour live-in care services for people allowing them to continue to live safely and happily in their own home, maintaining dignity and independence, with tailored support as required.
Our service is fully managed – we pay the carers directly and support them, removing any of the stress involved in managing the arrangement yourself. Our regional team of two professionals manage up to 30 clients only leaving more time to spend supporting you and your family. We provide 24/7 access to our expertise and advice – if there is a problem we deal with it quickly and effectively. We only offer short rotas that delivery quality care to our clients whilst protecting our professional carers own personal wellbeing providing clients with longevity of service with a consistent professional care team.
Our rigorous recruitment process ensures we only employ the very best carers who are then matched to meet your needs and deliver high quality care – we never use agency staff. All our professional carers complete our industry leading training and development programme, so they are equipped to deliver outstanding care in the home.
Uniquely, we have an Advisory Board made up of leading health and social care professionals who advise us on delivering best practice home care.
Our care services include:
• Permanent 24 hour live-in care
• Rehabilitation care supporting hospital discharge
• Respite care
• Palliative care that supports end of life
In addition to general care and support, we also have specialist services for complex conditions such as Dementia, Parkinson’s and MS. Our unrivalled specialist care has been developed with experts and endorsed by leading charities. We provide access to our own Consultant Admiral Nurse who provides support and advice to families – a first in home care.
Members of the following organisations:
• Care England
• Society of Later Life Advisers(SOLLA)
• Independent Doctors Federation (IDF)
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was undertaken by one inspector on 15 and 16 June 2016 and was announced. The provider was given 48 hoursâ advance notice because the location provides a domiciliary care service and we needed to ensure the registered manager and staff were available. This meant the provider and staff knew we would be visiting the agencyâs office before we arrived.
Prior to the inspection we reviewed the information we held about The Good Care Group, including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We used this information in the planning of the inspection.
During the inspection we spoke with 14 staff, the registered manager and the director of operations. We reviewed documents relating to the delivery of care and support. We read 16 peopleâs care records, risk assessments and medicines administration records. We looked at documents relating to staff and management. We read 11 staff files which included pre-employment checks, training records and supervision notes.
We reviewed the providerâs quality assurance information and audits. We looked at complaints and compliments from people and their relatives. Following the inspection we spoke with six people and four relatives. We also contacted 19 health and social care professionals for their feedback.
Last updated 10:38:11 23rd Sep 2017 - Update Now
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