15th Floor, Tower Building, Elizabeth House
London SE1 7NQ
Telephone: (020) 3728 7575
Care Types: Live-in Care
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was undertaken by one inspector on 15 and 16 June 2016 and was announced. The provider was given 48 hoursâ advance notice because the location provides a domiciliary care service and we needed to ensure the registered manager and staff were available. This meant the provider and staff knew we would be visiting the agencyâs office before we arrived.
Prior to the inspection we reviewed the information we held about The Good Care Group, including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We used this information in the planning of the inspection.
During the inspection we spoke with 14 staff, the registered manager and the director of operations. We reviewed documents relating to the delivery of care and support. We read 16 peopleâs care records, risk assessments and medicines administration records. We looked at documents relating to staff and management. We read 11 staff files which included pre-employment checks, training records and supervision notes.
We reviewed the providerâs quality assurance information and audits. We looked at complaints and compliments from people and their relatives. Following the inspection we spoke with six people and four relatives. We also contacted 19 health and social care professionals for their feedback.
Last updated 02:06:52 16th Jan 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »