The Lindsay

The Lindsay

47A Lindsay Road
Poole
Dorset BH13 6AP

Telephone: (01202) 026300
Website: www.thelindsayhome.com

Registered Manager: Claudia Carvell
Provider Name: Bupa

Care Types: Care HomeCare Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 16 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a focussed inspection to check the domain of ‘safe’.

The inspection took place on 21 July 2017 and was unannounced. Two adult social care inspectors completed the inspection.

The provider had completed a Provider Information Return (PIR), which we reviewed. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed all the other information we held about the service, including previous inspection reports and any notifications received by the Care Quality Commission. A notification is information about important events, which the provider is required to tell us about by law. We also contacted the local authority commissioners of the service to establish their view of the service.

As part of the inspection we spoke with 13 people who lived at the home to find out about their experiences of the care and support they received. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We also spoke with 14 staff members, two regional directors and the registered manager. In addition, we spoke with three visitors to people living in the home.

We looked at eight people’s care plans; these included risk assessments and medicine records. We also looked at records relating to the management of the service including audits, maintenance records, and three staff recruitment files.

Last updated 03:01:07 17th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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