54 Cliff Road
East Riding of Yorkshire HU18 1LZ
Telephone: (01964) 204141
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 31 July 2017 and was unannounced.
The inspection was carried out by two adult social care inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care services.
Before the inspection, the provider was asked to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service including notifications about any incidents that had occurred in the service.
We asked the local authority quality monitoring team and the local NHS Clinical Commissioning Group safeguarding team for their views of the service provided.
During the inspection we spoke with eight people who used the service, a visiting healthcare professional and a visiting health and safety contractor. We spoke with the manager, two deputy managers, the medication coordinator and three care staff. We looked around the communal areas of the home, and some bedrooms with peopleâs permission. We observed daily routines such as medicines being administered and the lunchtime experience. We looked at three peopleâs care records, four staff recruitment files, induction and training records, and a selection of documentation used to monitor the quality and safety of the service.
Last updated 12:10:58 19th Feb 2018 - Update Now
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