Thornton In Craven
North Yorkshire BD23 3TR
Telephone: 0808 231 4581
Registered Manager: Tina Brennan
Provider Name: Anchor Trust
Anchor’s Thornton Hill in Thornton-in-Craven is a trusted provider of residential care for elderly people, and offers specialised services for elderly people who have physical and mental frailty, varying disabilities and dementia.
A unique, converted manor house built in the 1800s, Thornton Hill has been thoroughly modernised and adapted to provide social care. Set in a quiet location and in its own grounds, it is close to local services and amenities, such as Skipton town centre, market, castle and railway station.
Thornton Hill provides single en-suite rooms and has three larger rooms for couples. Some rooms have lovely views of the gardens and fantastic views over the Yorkshire Dales.
The home’s well trained and helpful staff provide 24-hour care and support with the dignity and respect our residents deserve to help maintain their chosen lifestyle, adapting as needs change. We work with residents and their loved ones to create a detailed care plan which ensures individual health and care needs are met.
At Thornton Hill activities play an important role and we aim to enhance our residents’ quality of life by providing a varied range of social activities. Our dedicated Activities Co-ordinator organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community. We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.
We serve tasty, wholesome dishes and involve the home’s residents in selecting our menus. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 May 2015 and was unannounced. The inspection team was made up of an inspector, a specialist advisor who had experience of dementia nursing and an expert by experience, who had experience of health and social care and dementia care. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we looked at all notifications and contacts we had received from or about the service. We also spoke with the local authority contracting team, the quality assurance officer for this service and Healthwatch. We had not sent the provider a âProvider Information Returnâ (PIR) form prior to the inspection. This form enables the provider to submit in advance information about their service to inform the inspection.
During the inspection we looked at seven care and support plans, reviewed four staff recruitment files and training records, ten medication administration records, policies and procedures, accident and incident reporting, staffing arrangements for the previous six weeks, auditing tools and other management records.
We observed practices throughout the day and we also used the Short observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who are unable to tell us about their views or may be living with dementia. We observed how medicine was managed and observed a lunchtime period in two dining rooms: one in The Manor and one in the main house.
We spoke with the registered manager, care manager, district manager, a care and dementia advisor, chef, team leaders, three senior care assistants, four care assistants, an activity organiser and a housekeeper. We also spoke with 17 people who used the service and observed a further nineteen people as they were who were unable to talk with us due to their complex needs. We also spoke with four relatives during the course of the visit.
Last updated 05:43:18 23rd Mar 2017 - Update Now
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