Thornton Hill

Thornton Hill

Church Road
Thornton In Craven
North Yorkshire BD23 3TR

Telephone: 0808 231 4581

Care Types: Care HomeDementiaOlder PeoplePhysical Disability

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Last updated 24 June 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 28 May 2015 and was unannounced. The inspection team was made up of an inspector, a specialist advisor who had experience of dementia nursing and an expert by experience, who had experience of health and social care and dementia care. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we looked at all notifications and contacts we had received from or about the service. We also spoke with the local authority contracting team, the quality assurance officer for this service and Healthwatch. We had not sent the provider a ‘Provider Information Return’ (PIR) form prior to the inspection. This form enables the provider to submit in advance information about their service to inform the inspection.

During the inspection we looked at seven care and support plans, reviewed four staff recruitment files and training records, ten medication administration records, policies and procedures, accident and incident reporting, staffing arrangements for the previous six weeks, auditing tools and other management records.

We observed practices throughout the day and we also used the Short observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who are unable to tell us about their views or may be living with dementia. We observed how medicine was managed and observed a lunchtime period in two dining rooms: one in The Manor and one in the main house.

We spoke with the registered manager, care manager, district manager, a care and dementia advisor, chef, team leaders, three senior care assistants, four care assistants, an activity organiser and a housekeeper. We also spoke with 17 people who used the service and observed a further nineteen people as they were who were unable to talk with us due to their complex needs. We also spoke with four relatives during the course of the visit.

Last updated 01:36:26 19th Sep 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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