Provider Name: Cornwall Care Limited
Care home beds: 41
We specialise in dementia nursing care, supporting our residents so they can continue to make their own choices wherever possible.
A close relationship with the people we care for and their loved ones is very important to us. We always find out what works for each individual to make sure that everyone feels comfortable, contented and happy. Trengrouse is a home from home and it’s this family atmosphere that helps us to create the very best person-centred care.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This inspection took place on 28 February 2017and was unannounced. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed previous inspection reports and other information we held about the service including notifications. A notification is information about important events which the service is required to send to us by law.
During the inspection we spoke with three people living at Trengrouse. We spoke with five relatives visiting the service. We looked around the premises and observed care practices on the day of our inspection visit.
We spoke with the operational director, registered manager and ten members of staff on duty. We looked at three records relating to the care of people, two staff recruitment files, staff training records and other records relating to the running of the service. During the inspection we spoke with a visiting professional.
Last updated 04:39:20 17th Jan 2018 - Update Now
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