72 Melvill Road
Cornwall TR11 4DD

Telephone: (01326) 312833

Provider Name: Cornwall Care Limited
Care home beds: 40

Care Types: Care Home with NursingDementiaMental HealthOlder People

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Requires improvement

Read overall summary
Last updated 28 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 November 2017 and was unannounced. The inspection team included two adult social care inspectors, a specialist nurse advisor with experience in older persons' care and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service and notifications of incidents we had received. A notification is information about important events which the service is required to send us by law. We had not requested a recent Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make

We spoke with Cornwall Cares’ deputy operations director and clinical matron. We also spoke with the manager and six other members of staff, seven people who were living at Trevern and three visiting relatives. Following the inspection we contacted an external healthcare professional for their views of the service.

We looked at nine people’s care plans, medicine records, three staff personnel files, staff training records and other records relating to the management of the service.

Last updated 10:08:43 18th Jan 2018 - Update Now

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