Upper Halliford Village
Middlesex TW17 8QN
Telephone: (01932) 732600
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 and 10 July 2017. Both days of the inspection were unannounced. Three inspectors carried out the first day of the inspection and two inspectors carried out the second day.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. We reviewed information submitted by relatives and healthcare professionals. We had not asked the provider to complete a Provider Information Return (PIR) on this occasion as we were following up a breach of regulation identified at the previous inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with 12 people who lived at the service, five relatives and a healthcare professional. If people were unable to express themselves verbally, we observed the care they received and the interactions they had with staff. We spoke with 12 staff, including the peripatetic manager, regional manager, care, nursing and catering staff. We looked at the care records of five people, including their assessments, care plans and risk assessments. We looked at how medicines were managed and the records relating to this. We looked at five staff recruitment files and other records relating to staff support and training. We also looked at records used to monitor the quality of the service, such as the providerâs audits of different aspects of the service.
Last updated 12:22:24 16th Jan 2018 - Update Now
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