Victoria Court

Victoria Court

Nesfield Road
Ilkeston
Derbyshire DE7 8AY

Telephone: (0115) 932 2303
Website: www.anchor.org.uk/our-properties/victoria-court-ilkeston

Registered Manager: McLean, Julie Ann
Provider Name: Anchor Trust
Care home beds: 40

Care Types: Care HomeDementiaOlder People


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Last updated 15 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Our inspection was unannounced and the team consisted of one inspector. We checked the information we held about the service and the provider. This included notifications that the provider had sent to us about incidents at the service and information we had received from the public. We also spoke with the local authority who provided us with current monitoring information. We used this information to help formulate our inspection plan.

On this occasion, we had not asked the provider to send us a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, we offered the provider the opportunity to share information they felt relevant with us.

We spoke with six people who used the service and three relatives Some people were unable to tell us their experience of their life in the home, so we observed how the staff interacted with people in communal areas.

We also spoke with four members of care staff, two volunteers, the cook, the warden from the sheltered accommodation next door, the care manager, the registered manager and two visiting professionals. We reviewed five staff files to see how staff were recruited. We looked at the training records to see how staff were trained and supported to deliver care to meet each person’s needs. We reviewed six care plans to see how the care was recorded and used to ensure each person’s needs were met. We looked at the systems the provider had in place to ensure the quality of the service was monitored and reviewed to drive improvement.

Last updated 12:15:55 20th Feb 2017 - Update Now

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