Berkshire RG2 8QG
Telephone: (0118) 986 7457
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 and 19 September 2017. It was unannounced and was carried out by one inspector.
Prior to the inspection we looked at all the information we had collected about the service. This included previous inspection reports, information received and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.
During the inspection we spoke with all people living at the service. We also spoke with the registered manager, the deputy manager, a senior support worker and five support workers. We observed interactions between people who use the service and staff during the two days of our inspection. We spent time observing activities and lunch in the dining room. As part of the inspection we requested feedback from six community professionals and received responses from two. We also contacted the relatives of people living at the service and received feedback from four.
We looked at three people's care plans, monitoring records and medication sheets, five staff recruitment files, staff training records and the staff supervision log. Medicines administration, storage and handling were checked. We reviewed a number of other documents relating to the management of the service. For example, the electrical equipment safety check certificates, gas safety certificate, electrical wiring certificate, fire risk assessment, fire safety checks, legionella risk assessment and the complaints, compliments and incidents records.
Last updated 02:58:11 16th Feb 2018 - Update Now
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