Berkshire RG4 6SP
Telephone: (0118) 946 2216
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 27 July 2017 by one inspector and was unannounced.
Before the inspection we looked at all the information we had collected about the service. The service had sent us notifications about injuries and safeguarding investigations. A notification is information about important events which the service is required to tell us about by law. We looked at the provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we observed care and support in the communal areas. We spoke with the six people who lived in the home. People living in the service were unable to provide us with very much verbal feedback about their experience of the care provided. However, we observed positive interactions between people and staff and two people did indicate they were happy in a way we could understand. We spoke with the registered manager of the home, the deputy manager, a senior support worker and three staff in private. In addition, we spoke with a visiting relative, a visiting psychiatrist and an advocate in private. We contacted a range of health and social care professionals and received information from a local authority commissioner.
We looked at three peopleâs care plans and records that were used by staff to monitor their care. We also looked at duty rosters, menus and records used to measure the quality of the services that included health and safety audits. We were sent additional information following the inspection visit which was either not immediately available or was easier to review in electronic form.
Last updated 02:58:13 16th Feb 2018 - Update Now
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