Hertfordshire SG4 9SP
Telephone: (01462) 420019
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 24 May 2017 and was unannounced. Telephone calls to relatives were made 25 and 31 May 2017.
The inspection was carried out by one inspector.
Before the inspection we checked the information we held about this service and the service provider. We also contacted the Local Authority. No concerns had been raised and the service met the regulations we inspected against at the last inspection which took place in August 2014.
During our inspection we observed how staff interacted with people who used the service.
People were not able to verbally communicate with us but were able to use expressions and gestures.
We spoke with two people who used the service and three of their relatives. We also spoke with the registered manager, the acting operations manager, a senior support worker and four support workers.
We reviewed two people's care records, three medication records, three staff files and records relating to the management of the service, such as quality audits.
Last updated 10:17:36 22nd Nov 2017 - Update Now
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