Berkshire RG4 8RA
Telephone: (0118) 946 1775
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 27 and 31 January 2017. The inspection was unannounced and was completed by one inspector.
Prior to the inspection the local authority care commissioners were contacted to obtain feedback from them in relation to the service. We referred to previous inspection reports, local authority reports and notifications. Notifications are sent to the Care Quality Commission by the provider to advise us of any significant events related to the service.
During the inspection we spoke with four members of staff, including the two care support workers on shift, the registered manager and the regional operations manager. We spoke with two people who use the service and one relative. Observations were completed during the course of both days of the inspection, focusing on the interaction of people with one another and with the staff team, through both verbal and nonverbal communication.
Care plans, health records, medication records and additional documentation relevant to support were seen for three people who reside at the service. In addition, a sample of records relating to the management of the service, for example staff records, complaints, quality assurance assessments and monthly audits were viewed. Staff recruitment and supervision records for three of the staff were reviewed, including one member of staff who had just commenced employment.
Last updated 03:50:40 13th Dec 2017 - Update Now
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