Wiltshire BA14 0JF
Telephone: (01225) 767441
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 August 2017 and the first day of the inspection was unannounced.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed all of the information we held about the service, including previous inspection reports and notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us.
The inspection was carried out by one inspector. We used the Short Observational Framework for Inspection (SOFI) to observe the way staff interacted with people. SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the registered manager and three staff on duty. We contacted two relatives and spoke with one relative about the care their family member received. We also spoke with a commissioner of placements at the home.
We looked at documents that related to people's care and support and the management of the service. We reviewed a range of records which included two care plans, staff training records, staff duty rosters, policies and procedures and quality monitoring documents. We looked around the premises and observed care practices for part of the day.
Last updated 02:18:19 19th Jan 2018 - Update Now
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