Cambridgeshire PE13 4PG
Telephone: (01945) 870968
Care Types: Care Home • Care in your Home • Learning disability/autism • Learning disability/autism • Older People • Older People • Physical Disability • Physical Disability • Sensory Impairment • Sensory Impairment • Younger Adults • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 21 September 2016 and was undertaken by one inspector. We gave the provider 24 hoursâ notice as some people had anxieties which could be triggered by visitors they were not aware of.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at this and information we hold about the service. Before the inspection we looked at the number and type of notifications submitted to the Care Quality Commission. A notification is information about important events which the provider is required to tell us about by law.
During the inspection we spoke with two relatives by telephone, the registered manager, one senior and three care staff, and a visiting maintenance person from the provider.
We observed peopleâs care to assist us in understanding the quality of care people received. This was because people did not communicate with us in a verbal way.
We looked at three peopleâs care records, the minutes of managers' and staff meetings. We also looked at medicine administration and management records. This was as well as records in relation to the management of the service such as records of equipment that had been regularly serviced. We also looked at staff recruitment, supervision and appraisal process records, training records, complaints and quality assurance records.
Last updated 08:57:52 5th Dec 2017 - Update Now
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