Registered Manager: Anna Marrah
Provider Name: Carebase (Hemel) Limited
Care home beds: 65
Water Mill House Care Home provides quality residential, nursing and dementia care in an environment of comfortable luxury.
Our exceptional nursing and care teams ensure that both individuals and couples can live a better quality of life by receiving unparalleled levels of care, stimulation and social interaction that improve overall health and wellbeing.
Situated in the heart of the local community between Apsley and Hemel Hempstead, in Hertfordshire, we welcome visitors to experience just what makes Water Mill House the place to choose for quality care. A world away from what many people would consider a typical care home, Water Mill House offers unique luxury, but with a homely feel that is enjoyed by residents, their families and friends.
We take a serious and compassionate approach to elderly care where our qualified and experienced staff make our residents’ needs their priority. Whatever our residents need in terms of elderly care, we ensure that our staff are continually developing their training and skills to ensure they are qualified and confident in catering for anything that our residents may need help with, both physically and mentally.
Our Home Manager Anna Marrah has a wealth of experience in delivering high quality care and is supported by a skilled and experienced team who undertake regular on-going accredited professional training to ensure that the care provided to our residents is of the very highest standard.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 22 June 2016 by one Inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. The inspection was unannounced. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with 14 people who lived at the home, four relatives, six staff members, the registered manager and deputy manager. We also reviewed the commissionerâs report of their most recent inspection. We looked at care plans relating to three people and two staff files.
Last updated 11:13:50 20th Sep 2017 - Update Now
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