Registered Manager: Joy Henshaw & Ian Callam
Provider Name: Wellbeing Care Limited
The Dell is a care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the user’s requirements.
A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.
Carers are all highly-qualified and the home’s policy is to respect the privacy and dignity of every resident.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 September 2017 and was announced. The provider was given 48 hours' notice of the inspection because the location provides a supported living service and we needed to be sure that someone would be in when we visited. The inspection was carried out by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed all the information we had available about the service including notifications sent to us by the manager. This is information about important events which the provider is required to send to us by law. We also looked at information sent to us from others, for example the local authority. We used this information to plan what areas we were going to focus on during our inspection.
During our inspection we visited three people who used the service in their homes. We also observed how staff interacted with people. We spoke with three support staff, the team leader, the manager and operations manager. We looked at three peopleâs care records and information relating to the management of the service such as staff training records and quality monitoring audits.
After the inspection visit we received feedback from four relatives of people living in the service.
Last updated 09:15:03 18th Jan 2018 - Update Now
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