Provider Name: Ashmere Care Group
Care home beds: 31
At West Hallam, we aim to provide a friendly and caring atmosphere. Our staff will support residents in making decision on how they want to live their life. We recognise the importance of maintaining relationship with family and friends and we support recipients in pursuing hobbies and interests by offering a variety of activities.
Type of Accommodation
Our Care Homes provide 24 hour personalised care along with a wide range of services and facilities tailored to your needs. As a resident you can be sure you will continue to have access to health, leisure and community services.
About West Hallam
West Hallam Residential Home was opened in 1988 and extended and refurbished in 2009.
It has 30 bedrooms, 29 single rooms, 23 of which benefit from en-suite facilities. This is also 1 double en-suite room
West Hallam has an Extra Care Unit devoted to the care of those with dementia. Our specialist unit provides a safe and secure environment with only twelve residents, allowing the very best care to be delivered by staff. We have the same staff in the unit to ensure our residents always see a familiar face.
Main Communal Lounge
Extra Care Unit for Dementia
Activities Co-ordinator nominated in Activities category at East Midlands Care Awards 2012
Dignity in Care Bronze Standard Award
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 and 27 October 2016. The first day of our inspection visit was unannounced. The inspection visit on the first day was carried out by one inspector, a specialist advisor in older personâs nursing care, and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The second day of the inspection visit was carried out by one inspector.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well, and improvements they plan to make. This was returned to us by the service.
Before our inspection visit we reviewed the information we held about the service including notifications the provider sent us. A notification is information about important events which the service is required to send us by law. For example, notifications of serious injuries or allegations of abuse. We spoke with the local authority and health commissioning teams, and Healthwatch Derbyshire, who are an independent organisation that represents people using health and social care services. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority or by a health clinical commissioning group.
During the inspection we spoke with nine people who used the service, and four relatives. We also received feedback from four health and social care professionals. We spoke with three care staff, the activity coordinator, and the registered manager. We also spoke with the providerâs area manager, dementia care manager, and one of the partners in the providerâs business. We looked at a range of records related to how the service was managed. These included six peopleâs care records (including their medicine administration records), three staff recruitment and training files, and the providerâs quality auditing system.
Last updated 10:21:10 28th Apr 2017 - Update Now
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