Westminster Homecare

Westminster Homecare

Symal House
423 Edgware Road
London NW9 0HU

Telephone: 0800 021 3838
Website: www.whc.uk.com

Provider Name: Westminster Homecare Limited

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceHousing with CareLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults

Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie
Last updated 27 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 21 September 2015. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

The inspection was carried out by a single inspector. An expert by experience carried out telephone interviews with people and their relatives. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert on this inspection had personal experience of caring for an older person.

Before we visited the service, we checked the information that we held about it, including notifications sent to us informing us of significant events that occurred at the service. We telephoned six service users and four relatives to obtain feedback about their experiences of using the service. We contacted the local authority to obtain their feedback.

At the inspection we looked at four support plans, four staff records, quality assurance records, accident and incident records, policies and procedures, meeting minutes, development plan, training records and correspondence with people who used services.

During the inspection, we met with the managing director, the registered manager, a care coordinator, the training officer, and three care workers.

Last updated 07:12:56 27th Jul 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Request a Brochure

* Required