Provider Name: Westminster Homecare Limited
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
Westminster Homecare initially began delivering personalised care and support to people of all ages and abilities in 1999, through a small care team based in Norwich. From the initial stages of the Company’s development its standard of services was, and continues to remain high.
Today, we provide over 2.7 million hours of support each year to over 8000 people through a network of 25 branches located in London, Essex, Hertfordshire, Buckinghamshire, Leicestershire, Nottinghamshire, Gloucestershire, Norfolk, Suffolk, Cambridgeshire and Sheffield; working in partnership with some 40 Contracting Authorities.
With a team of over 2,800 compassionate, dedicated and highly skilled Care Practitioners, we aim to enable all those we support to continue living independently in their own homes.
We provide a broad range of support services, including:
- Personal Care (Bathing, moving, dressing, feeding, medication management, incontinence management)
- Social Support (shopping, cooking, light domestic, companionship)
- Dementia Care
- Home from Hospital / Reablement
- ‘Live-In’ care and support
- Waking / Sleeping Night services
- End of Life Care
Supporting older people, adults, children, and families in the following groups:
- Personal Care
- Physical Disabilities
- Learning Disabilities
- Sensory impairment
We recognise that everyone is unique, with their own individual needs, choices and aspirations for the future. Our support is therefore designed to offer a personalised solution to those wishing to maintain and/or improve their independence, and receive a tailored service that meets their specific requirements.
Our home support services are available to everyone, whether government funded and commissioned through a Local Authority, through Direct Payments or purchased privately by individuals needing support. Whichever funding option is utilised, Westminster Homecare will only deliver the very highest standards of care and support that improve quality of life and enable people to live with dignity, choice and independence in the comfort of their own homes.
Our Vision & Values
Westminster Homecare is committed to the vision of supporting people to ‘live a better life’, through the delivery of an enabling service that meets the highest standards and supports individuals to exercise personal choice and control, maintain their independence, dignity and quality of life in the comfort of their own home.
Our Values are central to everything we do and will be upheld by our trained staff team:
- We are committed to offering high quality care and support services delivered with dedication, compassion and sensitivity.
- We recognise that the little things are important and we will work with our Customers and their families/carers to ensure that support is tailored to meet their specific needs and requirements.
- Working together, we actively respect and encourage the right to independence and support people to achieve their aspirations and live full and meaningful lives.
- We actively listen and respond to the people we support, promoting a culture of involvement and participation.
- We strive to create a safe, friendly and caring environment, where people are treated with courtesy, dignity and respect.
- We treat people fairly and behave with honesty, integrity and openness always.
- We recognise that our staff are our greatest asset. We actively promote a culture of learning and development – supporting our staff to be the best that they can
We understand that this can be a difficult time for you and your family. We are committed to helping you find the best possible care that enables you to use your funding in the most economical way.
Managing care costs can be daunting, which is why we try to make the process as simple and stress free as possible by being involved as much or as little as you require; assisting you to manage your financial responsibilities every step of the way.
We offer a flexible approach in the purchasing of our services and care can be provided as frequently as you like – from half hour calls, through to longer sessions as required. Whether you are looking for a single weekly visit or daily support, we can arrange a care package that is tailored to meet your individual needs.
Our personal care and support services can be funded in many ways:
Local Authority / Government Support
Your Local Authority or NHS Clinical Commissioning Group (CCG) may commission the care directly with us.
Your Local Authority may provide you with a Direct Payment or a Personal Budget to meet some of all your care costs.
To find out if you are eligible for Local Authority support you should firstly contact your Council’s Adult Social Services team. If your quality for Local Authority support, a Social Worker will undertake a means-tested assessment and guide you through the funding methods available.
Funding your own care
- Your family may purchase a certain number of care hours on your behalf to supplement what is funded by your Local Authority
- It is possible to self-fund some or all your care and you may wish to commission your own care using personal resources
- We offer a regular invoicing and payment service with an option to pay by Direct Debit or via online payment
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.
The inspection team consisted of two inspectors and two pharmacist inspectors. After the inspection, one inspector and two experts by experience telephoned people and relatives to obtain feedback about the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We carried out the announced inspection on 7 August 2017. We told the provider two days before our visit that we would be coming. We gave the provider notice of our inspection as we needed to make sure that someone was at the office in order for us to carry out the inspection. At the time of the inspection, the registered manager confirmed that the service was providing care to 287 people.
Before the inspection we reviewed information we had about the service in our records. This included information about safeguarding alerts, notifications of important events at the service and information from members of the public. The provider also completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR also provides data about the organisation and service.
During our inspection we went to the providerâs office. We reviewed 25 care records, 15 staff files, training records and records relating to the management of the service such as audits, policies and procedures. We spoke with 13 people who used the service and 8 relatives of people who used the service. We also spoke with 16 members of staff including nine care workers, three care coordinators, one field care supervisor, the deputy manager, registered manager and operations manager. We spoke with three care professionals who had contact with the service.
Last updated 09:14:53 20th Nov 2017 - Update Now
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