423 Edgware Road
London NW9 0HU
Telephone: 0800 021 3838
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.
The inspection team consisted of two inspectors and two pharmacist inspectors. After the inspection, one inspector and two experts by experience telephoned people and relatives to obtain feedback about the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We carried out the announced inspection on 7 August 2017. We told the provider two days before our visit that we would be coming. We gave the provider notice of our inspection as we needed to make sure that someone was at the office in order for us to carry out the inspection. At the time of the inspection, the registered manager confirmed that the service was providing care to 287 people.
Before the inspection we reviewed information we had about the service in our records. This included information about safeguarding alerts, notifications of important events at the service and information from members of the public. The provider also completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR also provides data about the organisation and service.
During our inspection we went to the providerâs office. We reviewed 25 care records, 15 staff files, training records and records relating to the management of the service such as audits, policies and procedures. We spoke with 13 people who used the service and 8 relatives of people who used the service. We also spoke with 16 members of staff including nine care workers, three care coordinators, one field care supervisor, the deputy manager, registered manager and operations manager. We spoke with three care professionals who had contact with the service.
Last updated 03:07:33 17th Jan 2018 - Update Now
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