Provider Name: Cornwall Care Limited
Care home beds: 37
We care for people who need residential and dementia support. As well as full time care we provide day care in the weekdays so that loved ones and new people can join us and get a feel for what Woodland is like.
We have strong connections with the local community and get involved in as many local events as possible. We have regular visits from the community and people often bring their dogs in which is a favourite for our residents. We have a lovely relaxing garden in the trees for residents to enjoy, as well as a sensory garden and other activities. Our aim is to provide exemplary care in a supportive, calming and fun environment.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 8 August 2017 and was unannounced. The inspection team consisted of two adult social care inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service. This included past reports and notifications. A notification is information about important events which the service is required to send us by law.
We used a range of different methods to help us understand people's experiences. We spoke with 10 people who used the service; they were able to tell us their experiences with the service. We spoke with other people but due to their communication needs they were unable to provide us with detailed information about their care. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked around the premises and observed care practices. We spoke with 8 staff and 3 visitors. During the inspection we spoke with a GP and district nurse. Prior to the inspection we received feedback from the local authority quality assurance team. Everyone we spoke with were positive about the quality of the service provided at Woodland.
We looked at three records relating to peopleâs individual care. We also looked at three staff recruitment files, staff duty rotas, staff training records and other records relating to the running of the service.
Last updated 10:59:35 18th Jan 2018 - Update Now
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