Essential information

Complaints, Comments or compliments about Adult Social Care

Adult Social Care is always pleased to hear what you have to say about the services it provides. Please don’t be afraid to raise your concerns, as the team can try to put things right for you as soon as possible. It can also learn from your coments and complaints, which can only help to improve services.

Adult Social Care also wants to hear your compliments about when things go well, or if you have any coments or ideas for how it can do things better.

East Sussex

If you want to make a comment or complaint about Adult Social Care services, the leaflet ‘How to make a complaint or give feedback about Adult Social Care services’ explains the process. You can get it from www.eastsussex.gov.uk or from Health and Social Care Connect, or from the complaints team directly.

Tel: 01273 481242
Email: asccommentscomplaints@eastsussex.gov.uk
Write to: Complaints team, Adult Social Care, East Sussex County Council, County Hall, St Anne’s Crescent, Lewes, East Sussex BN7 1UE

If you need an interpreter or sign-language interpreter, this can be arranged for you.

Brighton & Hove

If you wish to make a comment, compliment or complaint, please visit www.brighton-hove.gov.uk and fill out the online form.

The information you provide will only be used to process your comment or complaint and not for any other purpose. If you prefer not to use this form, you can contact the Customer Feedback team:

Tel: 01273 291229
Email: CustomerFeedback@brighton-hove.gov.uk
Web: www.brighton-hove.gov.uk/customerfeedback
Write to: Customer Feedback team, Brighton & Hove City Council, Room 146, Kings House, Grand Avenue, Hove BN3 2LS

The Mental Capacity Act

This Act legalises current best practice and common law principles concerning people who may lack mental capacity and those who make decisions on their behalf. The Act affects everyone aged 16 and over and provides a statutory framework to empower and protect people who may not be able to make some decisions for themselves, for example, people with dementia, learning disabilities, mental health issues, stroke or head injuries.

Deprivation of Liberty Safeguards

This legislation aims to protect the rights of vulnerable people who may lack the mental capacity to make decisions for themselves about their care and accommodation needs. The Deprivation of Liberty Safeguards Act refers to the rights that individuals have to be protected from harm. At the same time, it aims to ensure people are supported to live with the fewest possible restictions on their rights or freedom.

End of life care

East Sussex County Council
Web: www.eastsussex.gov.uk

Macmillan – At the end of life
Helping you find practical and emotional support at the end of life and through bereavement.
Web: www.macmillan.org.uk

Marie Curie Cancer Care
Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes.
Web: www.mariecurie.org.uk

NHS choices – End of life care
A guide for people who are approaching the end of their life. Some parts of it may also be useful for people who are caring for someone who is dying, or people who want to plan in advance for their end of life car.
Web: www.nhs.uk

Healthwatch

Brighton & Hove

Community Base, 113 Queens Road, Brighton BN1 3XG
Office Tel: 01273 234041
Helpline: 01273 234040 (10am to 12pm, Mon to Fri)
Office email: office@healthwatchbrightonandhove.co.uk
Helpline email: help@healthwatchbrightonandhove.co.uk
Web: www.healthwatchbrightonandhove.co.uk

Eastbourne

Healthwatch East Sussex, 3VA, 8 Saffrons Road, Eastbourne, East Sussex BN21 1DG
Tel: 01323 643304
Email: info@healthwatcheastsussex.co.uk
Web: www.healthwatcheastsussex.co.uk

Hastings

Healthwatch East Sussex, HVA, Jackson Hall, Portland Place, Hastings, East Sussex TN34 1QN
Tel: 01323 643304
Email: info@healthwatcheastsussex.co.uk
Web: www.healthwatcheastsussex.co.uk