The Harwood Care and Support Charter

The Harwood Care and Support Charter is named in honour of the late David Harwood, the County Council Cabinet Member who championed the idea. It was produced with input from people who receive care and support services, carers and representatives from organisations providing care and support in Norfolk.

The Charter sets out principles for how care providers should work to ensure people are at the centre of their care.

Being part of the Charter demonstrates to people using services that an organisation or individual is committed to ensuring people who receive care and support services in Norfolk have the high-quality services that they want.

What are the principles?

Those signing up to the Charter are committed to:

  • Listening to people and responding to their needs.
  • Treating people with respect, dignity and courtesy.
  • Making sure people are not left unsupported.
  • Telling people how much services cost and how to access financial assistance.
  • Making sure staff are properly trained and police-checked.
  • Reporting back to commissioners where things work well or could be developed to better meet needs.

Organisations that have signed up include private, voluntary and statutory providers.