Care and support in Staffordshire and Stoke-on-Trent

Information on care and support in Staffordshire and Stoke-on-Trent, including an introduction to social care support from each council.

A message from Staffordshire County Council

The Care Act 2014 has changed the way care and support is accessed, assessed and funded; this was the biggest reform to the social care system in 60 years, and we have welcomed it in Staffordshire. It made people’s care and support options much clearer.

In a lot of ways, the Care Act has continued the approach that we have been taking in Staffordshire for some time: giving people the advice, information and support they need to make their own decisions, and plan for the future. We know that people want to live as independently as possible for as long as possible, and to do that, they need the right information at the right time and presented in the right way to make informed decisions. The Staffordshire Connects online directory will give you the information you need to make the right decisions for you and to plan for the future.

Our friendly Staffordshire Cares Advisers are on hand to help with all of this, making sure callers receive free information and advice and, where necessary, they can refer on to professional or specialist advice.

You can find out more about all of this on the Staffordshire County Council website or by ringing the Staffordshire Cares Team on 0300 111 8010.

A message from Stoke-on-Trent City Council

If people start to find it difficult to be as independent as they used to be, they and their families/friends need to know about the care and support services in the area and where they can go for advice and help.

There are many local organisations providing care and support (e.g. the Council, voluntary organisations, private care agencies and health services), and the information here will help you to begin to understand the different options available or advise where you can get more details.

If you can’t find the information that you need, you can telephone 0800 561 0015 (Stoke-on-Trent Adult Social Care Contact Centre). Alternatively, you can call the Directory’s free independent phone service on 0800 389 2077 for support with finding care services.