Keeping people safe

Adult safeguarding – what it is and why it matters

The six key principles which underpin all our adult safeguarding work are:

  1. Empowerment – people being supported and encouraged to make their own decisions and informed consent.

‘I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens.’

  1. Prevention – it is better to take action before harm occurs.

‘I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help.’

  1. Proportionality – the least intrusive response appropriate to the risk presented.

‘I am sure that the professionals will work in my interest, as I see them and they will only get involved as much as needed.’

  1. Protection – support and representation for those in greatest need.

‘I get help and support to report abuse and neglect. I get help so that I am able to take part in the safeguarding process to the extent to which I want.’

  1. Partnership – local solutions through services working with their communities.

Communities have a part to play in preventing, detecting and reporting neglect and abuse.

‘I know that staff treat any personal and sensitive information in confidence, only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me.’

  1. Accountability – accountability and transparency in delivering safeguarding.

‘I understand the role of everyone involved in my life and so do they.’

Who should I contact?

The Customer Service Centre is the first point of contact for any member of the public concerned about any issue regarding the safeguarding of adults. The Customer Service Centre will contact the local Safeguarding Team as appropriate.

You can contact the Customer Service Centre on 01522 782155, 8am to 6pm weekdays. Outside of this time, you can contact the Emergency Duty Team on 01522 782333, 5pm to 8:45am Monday to Thursday and from 4:45pm on Fridays through to 8:45 am on Mondays with a 24-hour service on Bank Holidays.

You should contact the police on 101 for anything that is not an emergency or dial 999 if you think that someone is in immediate danger.