Leaving hospital

 First steps

When leaving hospital, you may need the help of Adult Social Care. With your consent, hospital staff will contact the Hospital Social Work Department.

A member of the Hospital Social Work team will discuss your needs and options with you, involving your family, carer and representative if you wish.

The assessment will consider how best to help you:

• return home to live independently, with support services such as home care or specialist equipment if necessary; and

• return home after short-term rehabilitation or care at another hospital or appropriate accommodation, which we will try to make as close to your home as possible.

We aim for your stay in hospital to be only as long as is clinically necessary. A plan will be put in place as soon as possible to avoid you staying in once you are well enough to return home or to other accommodation.

It may take some time for your care, equipment or adaptation of your home to be arranged. It will not always be possible to wait in hospital until these services have been arranged, so you may have to move to alternative accommodation while you wait – usually a nursing or
residential home.

If it is the case that you need time to adjust and recover after an illness, a temporary stay in accommodation with 24 hour care can be arranged until you are able to return home or you make a decision on what care you need.

Any charges for care will be explained to you by your care assessor. However, you will not be charged more than you would be paying for the service you are waiting for.

British Red Cross

The British Red Cross provides short term care and support in the home for people after an accident or illness, giving them the confidence to continue their daily lives. The service helps thousands of people every year following a short stay in hospital. Similarly they are there
to prevent unnecessary hospital admissions by providing extra support and care at home.

The contact details are:
Queen Elizabeth Hospital – 01553 613613 ext 2721
James Paget Hospital – 01493 452080
Norfolk and Norwich Hospital – 01603 288320

Norfolk First Support

This service provides intensive support in your own home for up to six weeks. If, for example, you have been in hospital and need support when you return home, Norfolk First Support is there to help you regain as much independence as possible.

After an initial assessment of your needs, the Norfolk First Support team will work with you to develop a personalised plan designed to help you regain the skills and confidence to remain independent in your home.

Who can get assistance from Norfolk First Support?

• older people;
• people with physical illness or disabilities;
• people with learning difficulties; and
• their carers.

How much does it cost?

We will discuss with you how much Norfolk First Support care you need and if you are assessed as eligible for this reablement service, then it is provided free for up to six weeks. Our aim is to help you remain independent in your own home avoiding costly, long-term support. Contact
0344 800 8020 for more information