Lincolnshire Wellbeing Service

The Wellbeing Service is available to anyone aged 18 or over who needs some assistance following certain triggers. Triggers include, but aren’t limited to, a recent stay in hospital, bereavement or a fall in the home.

The service aims to help you live independently at home with the help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle. Many parts of the service will be available to you free of charge, but some of the service is chargeable.

The service includes:

Personal support, involving:  

  • A holistic assessment of your needs and support networks.
  • The development of an individual support plan, tailored precisely to meet your needs.
  • Up to six weeks of targeted support to find solutions to the needs identified on your Wellbeing Service support plan.
  • A single point of contact to access relevant advice and support.
  • Co-ordination of various organisations to ensure you have the help you need to live independently at home.

Access to simple aids for daily living, which includes supply and installation of low-cost equipment, such as key safes, raised toilet seats, bath and shower seats and chair raisers

Minor adaptations, including supply and fitting of grab rails, hand rails, banister rails and alterations to steps

Telecare services, including:

  • Installation of Telecare equipment which is linked to a 24-hour monitoring centre. This will help you to live independently at home but safe in the knowledge that help can be summoned quickly when needed. This help may be from a family member, friend, the Wellbeing Response service if you have subscribed to it or, if necessary, the emergency services.
  • Monitoring of the Telecare equipment through a range of sensors which can be worn (for example, a pendant round your neck), or placed in your home. The system works through a base unit connecting you to the monitoring centre via your phone line and the sensors can alert the monitoring centre 24 hours a day. More information about Telecare is detailed below.

Wellbeing Response – Stay Safe is delivered alongside Telecare services and is available 24-hours a day, seven days a week. If you activate your alarm, the service will contact either your nominated person or one of the trained responders, who will attend to you in your home.

Home from Hospital – Home Safe is a transport and resettling service for people who are returning home from hospital. Drivers and support staff will take you home where you will be met by a member of the response team who will help settle you back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will check your heating, check dates on food in the fridge, fetch any shopping you might need and offer refreshments. The service is aimed at people who do not have family or friends who are able to help, and remains a point of contact if ongoing assistance is required.

How can I access the Wellbeing Service in my area?

The Wellbeing Service can be contacted via a dedicated team at Lincolnshire County Council on 01522 782140, Monday to Friday between 9am and 5pm, or you can visit www.lincolnshire.gov.uk/wellbeing service.

Lincolnshire Independent Living Partnership provides the Wellbeing Service in West Lindsey, Lincoln, South Kesteven, South Holland and Boston.

East Lindsey District Council provides the Wellbeing Service in East Lindsey. See www.e-lindsey.gov.uk/wellbeingservice or call 01522 782140.

North Kesteven District Council provides the Wellbeing Service in North Kesteven. See www.n-kesteven.gov.uk or call 01522 782140