Local health services in Peterborough

Greater Peterborough Local Commissioning Group

Clinical commissioning is the planning, buying and monitoring of health care. It is all about making sure that health care services meet the needs of local populations safely and effectively, within the resources available. Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) is led by local doctors and other local health professionals. This means that decisions about local health services are made by local doctors and health professionals who best understand the needs of their patients.

Every GP practice across Cambridgeshire and Peterborough (plus two practices in Northamptonshire and three practices in Hertfordshire), is now a member of one of six Local Commissioning Groups (LCGs), which in turn are all part of the wider Cambridgeshire and Peterborough CCG. The LCGs ensure that decisions about health services are made even closer to patients, enabling local change to happen quickly.

Greater Peterborough LCG serves a population of 258,500 divided over 29 GP practices within Peterborough.

How can I get involved?

Most GP surgeries across Greater Peterborough now have a Patient Participation Group (PPG). A PPG is a group of patients from the GP practice, interested in health and health care issues, who want to get involved with and support the running of their local GP practice. To find out if your GP practice has a PPG and to find out how to become involved, talk to your local GP surgery or contact the CCG’s Engagement Team:

Cambridgeshire and Peterborough CCG
Peterborough Office
Zone B, City Care Centre,
Thorpe Road,
Peterborough PE3 6DB

Tel: 01733 776184
Email: capccg.engagement@nhs.net
Web: www.cambridgeshireandpeterboroughccg.nhs.uk

Other NHS main contacts

Peterborough and Stamford Hospitals NHS Foundation Trust
Peterborough City Hospital,
Edith Cavell Campus, Bretton Gate,
Peterborough, PE3 9GZ

Tel: 01733 678000
Web: www.peterboroughandstamford.nhs.uk

PALS
If you have a comment, compliment or complaint relating to Peterborough and Stamford Hospitals NHS Trust, you can contact the Patient Advice and Liaison Service:

Peterborough City Hospital,
Department 003,
Edith Cavell Campus,
Bretton Gate,
Peterborough PE3 9GZ

PALS helpline: 01733 673405. Monday to Friday, 8:30am to 4:30pm (messages can be left out of hours).
Email: pals@pbh-tr.nhs.uk
In person: the PALS Team is happy to arrange an appointment.

Mental health

The local NHS mental health service provider is the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). It provides an integrated health and social care service. Your needs will be assessed under the Care Programme Approach and a support plan will be devised to meet your needs. This will include the support you need to live your life in the community, such as personal care and one-to-one support, access to work and community services.

You can also self-refer to the Psychological Wellbeing Service, which is part of the Improving Access to Psychological Therapies (IAPT) services, an NHS initiative designed to make psychological or talking therapies more accessible to people experiencing common mental health issues. Services include: self-help reading materials, guided self-help (both over the telephone and face-to-face), one-to-one therapies including Cognitive Behavioural Therapy (CBT), Interpersonal Therapy (IPT) and Eye Movement Desensitisation and Reprocessing (EMDR) and courses for groups including Mindfulness. To self-refer, call 0300 300 0055 or complete the online form at www.cpft.nhs.uk

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House,
Fulbourn Hospital, Fulbourn,
Cambridge CB21 5EF

Tel: 01223 726789
Web: www.cpft.nhs.uk

You can also self-refer to Insight Healthcare for talking therapies:

Insight Healthcare
Buttress House, 36 Brenkley Way,
Newcastle-upon-Tyne,
Tyne and Wear NE13 6DS

Telephone: 0300 555 0888
Email: enquiries@concerngroup.org
Web: www.insighthealthcare.org

Community services

Cambridgeshire Community Services

Cambridgeshire Community Services offers support to children, young people and families including:

  • children’s services;
  • i-CaSH: Integrated Contraception and Sexual Health Services;
  • dental services; musculo-skeletal services and uro-gynaecological physiotherapy

Cambridgeshire Community Services
Unit 3, The Meadows,
Meadow Lane, St Ives,
Cambridgeshire PE27 4LG

Tel: 01480 308222
Email: ccscommunications@ccs.nhs.uk
Web: www.cambscommunityservices.nhs.uk

Peterborough Minor Illness and Injury Unit

This can help with: cuts, scalds, burns, strains, suspected fractures, ear and throat infections, stomach upsets and flu-like symptoms.

No appointment is necessary, just walk in. Open 8am to 8pm, every day of the year.

City Care Centre,
Thorpe Road,
Peterborough PE3 6DB

Tel: 01733 293800

Making a comment, compliment or complaint

If you have a comment, compliment or complaint about local health services you can contact the Patient Experience Team at the Clinical Commissioning Group:

Patient Experience Team
Lockton House,
Clarendon Road,
Cambridge CB2 8FH

Freephone: 0800 279 2535
Tel: 01223 725588
Email: capccg.pet@nhs.net

If you need help in making a complaint about NHS services, you can contact POhWER, an independent complaints advocacy service:

Tel: 0300 456 2370 (charged at local rate)
Email: pohwer@pohwer.net
Write to: PO Box 14043, Birmingham B6 9BL