Support and care in Shropshire

Support and care

If you wish to talk to somebody about staying independent or anything at all regarding your personal wellbeing, or the wellbeing of another person, please call the friendly and dedicated First Point of Contact team on 0345 678 9044.

An adviser will ask you a selection of questions in order to understand your situation. They will discuss what works well for you at the moment and what might not be working so well.

They will then try their best to help you over the phone, by providing information about organisations in your local community. Hopefully, you will then be in a position to get the right support easily and quickly.

However, if the adviser thinks you would benefit from further talks face-to-face, they will arrange a convenient date and time for you to attend a Let’s Talk Local session with an adviser. This is an opportunity for you to set out your circumstances and to have your needs assessed.

Depending on your circumstances, if you are unable to attend a Let’s Talk Local Session, you may be able to arrange the session to be held in your home.

The person you meet with to discuss your care and support needs will use national, government-set guidelines when deciding how best to advise and help you. An assessment of your needs will allow the person to decide whether the Council is able to offer you support and what sort of support you may require – you may have needs which will change, and they will always try hard to plan for this.

For your needs to be eligible for support services from the Council, you must be unable to complete certain day-to-day tasks, as a result of a disability or illness, having impact on your wellbeing.

If you receive support from a friend or family member, they may be seen as a carer and the Council will happily look at what needs they might have as a result of providing you with necessary care.