Telecare and the Carephone Home Safety Service
The Carephone Home Safety Service uses ‘telecare’ products. ‘Telecare’ products are communication aids which are installed in the home. They are linked to a team of trained
staff at a local control centre, which works 24 hours a day, 365 days a year.
The telecare equipment lets the staff at the control centre know when people may need help. All telecare equipment is linked to a ‘Lifeline Unit’. This is similar to a telephone and can trigger an automatic alarm to the control centre.
The Carephone Home Safety Service is able to help people with many of their home safety problems. For example, if they have had a fall, or had a flood or a fire, the telecare equipment will automatically alert the control centre. This means that help can quickly be summoned to
support people through their crisis.
Specially trained staff will give advice and reassurance; or contact friends or relatives if urgent help is required. In circumstances in which telecare users need assistance but the situation is not felt to be a serious emergency and where family, carers, neighbours or domiciliary care
providers cannot respond, control centre staff are able to request a visit from the Mobile Response Service.
The Mobile Response Service provides a fast and effective response to support people within their own homes in situations where they require urgent assistance with personal care needs, moving and handling, reassurance, help or advice. Mobile Response staff have been appropriately trained in the delivery of personal care including movement and handling techniques and infection control.
When needed, the telecare control centre staff will contact the emergency services on behalf of the Carephone user. The Carephone Home Safety Service working alongside the Mobile Response Service enables users to remain independent at home and also provides reassurance to relatives and carers that should an incident occur help will be at hand.