Useful national contacts

Action on Elder Abuse (AEA)
Works to protect, and prevent the abuse of, vulnerable older adults.
Helpline: 0808 808 8141
Web: www.elderabuse.org.uk

Age UK
National helpline: 0800 169 6565
Web: www.ageuk.org.uk

Association of Charitable Organisations
A national umbrella body for trusts and foundations that give grants and welfare support to individuals in need.
Tel: 0207 255 4480 • Web: www.aco.uk.net

British Institute of Learning Difficulties (BILD)
Committed to improving the quality of life for people with a learning disability.
Tel: 0121 415 6960 • Web: www.bild.org.uk

Care Choices’ helpline
Free, independent information and help.
Searchable website.
Tel: 0800 389 2077
Web: www.carechoices.co.uk

Care Quality Commission
Independent regulator of care services in England.
CQC National Customer Service Centre
Citygate, Gallowgate,
Newcastle upon Tyne NE1 4PA
Tel: 03000 616161 • Web: www.cqc.org.uk

Carers Trust
Works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or
addiction problems.
32-36 Loman Street, London SE1 0EH
Tel: 0844 800 4361 • Fax: 0844 800 4362
Web: www.carers.org

Carers UK
The voice of carers.
Advice line: 0808 808 7777
Web: www.carersuk.org

Elderly Accommodation Counsel
Help older people make informed choices aboutmeeting their housing and care needs.
Free advice line: 0800 377 7070
Web: www.housingcare.org

FirstStop Advice
Advice and information on all aspects of care, accommodation, housing, finance and rights for
older people.
Web: www.firststopadvice.org.uk

Friends of the Elderly
A charity that supports older people who have a range of practical needs.
Tel: 0207 730 8263 • Web: www.fote.org.uk

IndependentAge
Produce a wide range of guides and factsheets aimed at older people, their families and carers.
Advice line: 0845 262 1863
Web: www.independentage.org.uk

National Association for Providers of Activities for Older People (NAPA)
Promotes the importance of activities for older persons.
Tel: 0207 078 9375
Web: www.napa-activities.co.uk

Pension Service, The
Provides information about pensions and other pensioner benefits.
Web: www.gov.uk/dwp

Registered Nursing Home Association (RNHA)
Campaigns for high standards in nursing home care.
Tel: 0121 451 1088 • Web: www.rnha.co.uk

Relatives and Residents Association, The
Exists for older people needing, or living in, residential care and the families and friends left behind.
Advice line: 0207 359 8136
Web: www.relres.org

United Kingdom Home Care Association (UKHCA)
Professional association of home care providers from the independent, voluntary, not-for-profit
and statutory sectors.
Helpline: 0208 861 8188
Web: www.ukhca.co.uk