Useful national contacts

Age UK

Aims to improve later life for everyone through information and advice, campaigns, products, training and research.

Tel: 0800 169 2081

Care Choices

Publisher of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs.

Tel: 0800 389 2077

Care Quality Commission (CQC) Head Office

National regulator of care services.

Tel: 03000 616161

Carers UK

Charity set up to help the millions of people who care for family or friends by providing information, support and campaigns.

Tel: 0808 808 7777

Citizens Advice Bureau

Offers free advice to help you resolve debt, legal, housing, employment issues. There are a number of local offices. See website for details.

Tel: 03444 111 444 

Cruse Bereavement Care

Supports people after the death of someone close. Face-to-face and group support is delivered by trained bereavement support volunteers across the UK. Cruse also offers information, publications and support for children.

Tel: 0808 808 1677​

Elderly Accommodation Counsel

Helping older people make informed choices about meeting their housing and care needs.

Tel: 0800 377 7070

Friends of the Elderly

Supporting older people to remain in their own homes by providing practical services.

Tel: 0330 332 1110

Independent Age

Helping older people on low incomes to live with dignity and independence.

Tel: 0800 319 6789

Leonard Cheshire Disability

The UK’s largest voluntary sector provider of services to disabled people. Supporting thousands of people in the UK, offers a wide and growing spectrum of services, from advice on how to access Direct Payments to providing rehabilitation to those with acquired brain injuries.

Tel: 0203 242 0200

National Activity Providers Association (NAPA)

NAPA is a voluntary organisation dedicated to increasing the profile and understanding of the activity needs of older people.

Tel: 0207 078 9375

National Centre for Independent Living

The website gives advice on independent living, Direct Payments and individual budgets for people with disabilities and others working in this field.


United Kingdom Home Care Association Ltd (UKHCA)

The professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors.

Tel: 0208 661 8188