Useful national contacts

Age UK

Aims to improve later life for everyone through information and advice, campaigns, products, training and research.

Tel: 0800 169 2081
Web: www.ageuk.org.uk

Care Choices

Publisher of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs.

Tel: 0800 389 2077
Web: www.carechoices.co.uk

Care Quality Commission (CQC) Head Office

National regulator of care services.

Tel: 03000 616161
Web: www.cqc.org.uk

Carers UK

Charity set up to help the millions of people who care for family or friends by providing information, support and campaigns.

Tel: 0808 808 7777
Web: www.carersuk.org

Citizens Advice Bureau

Offers free advice to help you resolve debt, legal, housing, employment issues. There are a number of local offices. See website for details.

Tel: 03444 111 444 
Web: www.citizensadvice.org.uk

Cruse Bereavement Care

Supports people after the death of someone close. Face-to-face and group support is delivered by trained bereavement support volunteers across the UK. Cruse also offers information, publications and support for children.

Tel: 0808 808 1677​
Email: helpline@cruse.org.uk
Web: www.cruse.org.uk

Elderly Accommodation Counsel

Helping older people make informed choices about meeting their housing and care needs.

Tel: 0800 377 7070
Web: www.eac.org.uk

Friends of the Elderly

Supporting older people to remain in their own homes by providing practical services.

Tel: 0330 332 1110
Web: www.fote.org.uk

Independent Age

Helping older people on low incomes to live with dignity and independence.

Tel: 0800 319 6789
Web: www.independentage.org

Leonard Cheshire Disability

The UK’s largest voluntary sector provider of services to disabled people. Supporting thousands of people in the UK, offers a wide and growing spectrum of services, from advice on how to access Direct Payments to providing rehabilitation to those with acquired brain injuries.

Tel: 0203 242 0200
Email: info@lcdisability.org
Web: www.leonardcheshire.org

National Activity Providers Association (NAPA)

NAPA is a voluntary organisation dedicated to increasing the profile and understanding of the activity needs of older people.

Tel: 0207 078 9375
Web: www.napa-activities.co.uk

National Centre for Independent Living

The website gives advice on independent living, Direct Payments and individual budgets for people with disabilities and others working in this field.

Web: www.ncil.org

United Kingdom Home Care Association Ltd (UKHCA)

The professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors.

Tel: 0208 661 8188
Web: www.ukhca.co.uk