Age Concern England
Tel: 0800 00 99 66
Web: www.ageconcern.org.uk
Provides information on issues affecting older people and their carers.
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ACT - Applied Care Training
Tel: 0115 9655 776
Specialist dementia training organisation.
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Alzheimer's Society, The
Tel: 020 7306 0606
Web: www.alzheimers.org.uk
Promotes its unique knowledge and understanding of dementia, develops quality in its care services, to support people with dementia, their families and their carers.
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Association of Charity Officers
Tel: 01707 651777
Web: www.aco.uk.net
A national umbrella body for 'benevolent charities' - which provide aid and advice to individuals in need.
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Association of Independent Care Advisers, The (AICA)
Tel: 01483 203066
Web: www.aica.org.uk
Represents member organisations around the country that help people decide on the best choice of care.
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Association for Real Change (ARC)
Tel: 01246 555043
Web: www.arcuk.org.uk
An umbrella organisation that brings together those who provide services for people with learning disabilities.
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Benefits Advice
Tel: 0845 7123456
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British Heart Foundation
Tel: 0845 070 8070
Web: www.bhf.org.uk
Plays a leading role in the fight against heart disease so that it is no longer a major cause of disability and premature death. |
Carer, The
www.thecarer.co.uk
TheCarer was formed to offer a unique reference point on the practicalities and emotional needs of carers.
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Care Fees Advice
Tel: 0800 078 7430 or 01903 550 184
Web: www.carefeesadvice.com
The Care Fees Advice Agency is an independent financial adviser that specialises in helping people to find the best and most appropriate solution to the problem of funding long term care fees. Please call us to discuss your situation. There is no charge for your initial consultation.
Our advice service is available throughout the UK mainland. In some locations we may be able to visit you in person. |
Care Select Helpline
Tel: 0800 389 2077
Web: www.carechoices.co.uk |
Care Standards Inspectorate for Wales
Tel: 01443 848450
Web: www.csiw.wales.gov.uk
Registers and inspects care services in Wales. |
Carers UK
Tel: 020 7490 8818
Web: www.carersuk.org
Provides support to anyone who is a carer and undertakes a variety of work to support the needs of carers. |
Care Quality Commission, The
Tel: 03000 616161
Web: www.cqc.org.uk/
A national organisation responsible for inspecting and regulating care services. |
Counsel and Care
Tel: 0845 300 7585
Web: www.counselandcare.org.uk
Advice for people over 60, their friends and families.
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Counselling Directory
Providing the UK with a counselling support network, enabling those in distress to find a counsellor close to them and appropriate for their needs. This is a free and confidential service.
Please visit the website for more information: www.counselling-directory.org.uk |
Deafblind UK
Tel: 0800 132 320 Web: www.deafblind.org.uk
For people who are deaf and blind. |
Department of Health, Social Services and Public Safety (Northern Ireland)
Tel: 028 9052 3315
Web: www.dhsspni.gov.uk
Aims to improve the health and social wellbeing of people and ensure the provision of appropriate health and social care services. |
ECCA - English Community Care Association
Tel: 020 7220 9595
Web: www.ecca.org.uk
The largest representative body for community care in England.
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Eldercare Solutions Ltd
Tel: 01707 368945
Web: www.eldercare-solutions.co.uk
Provide information, financial advice and solutions to paying for care. |
Elderly Accommodation Counsel
Tel: 020 7820 1343
Web: www.housingcare.org
Helps people make decisions about where to live and any support or care they need.
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FirstStop Care Advice
Tel: 0800 377 7070
Web: www.firststopcareadvice.org.uk
FirstStop Advice is an independent service offering advice and information for older people, their families and carers about housing and care options in later life. It is led by the charity Elderly Accommodation Counsel (EAC) working in partnership with other national and local organisations. |
Friends of the Elderly
Tel: 020 7730 8263
Web: www.fote.org.uk
Committed to enhancing the quality of life for older people by providing a range of high standard services.
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Health Service Ombudsman for England
Tel: 0345 015 4033
Web: www.ombudsman.org.uk
Investigates complaints that a hardship or injustice has been caused by the NHS's failure to provide a service, by a failure in service, or by maladministration. |
Help the Aged
Tel: 020 7278 1114
Web: www.helptheaged.org.uk
Addresses the issues that matter to older people, working with them to campaign, research and develop practical solutions.
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Helping Hands Home Care
www.helpinghandshomecare.co.uk
One of the UK's leading providers of 24 hour quality live in care packages for the elderly and vulnerable. |
Housing Learning and Improvement Network
Web: www.changeagentteam.org.uk/housing
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Imagine Hypnotherapy Norwich
A registered hypnotherapist in Norwich, helping people with pain management, stress, anxiety, build confidence, stop smoking and many more conditions. Also offers home visits.
Please visit the website for more information: www.imaginehypnotherapynorwich.co.uk |
Leonard Cheshire Foundation
Tel: 020 7802 8200
Web: www.leonard-cheshire.org
Helps disabled people to live on their own, whether for a few hours of care at home, or more intensive support within a care home.
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Lloyds Nursing Agency & Domiciliary Care
Tel: 020 7183 8598, Fax: 020 7183 8599
E: admin@lloydsnursingagency.co.uk
W: www.lloydsnursingagency.co.uk
We provide qualified Nurses and skilled Health Care Assistants for Nursing care and Specialist services. Our services include:
- a 24hr service by experienced, knowledgeable and competent staff, in a professional and friendly manner
- customised and personalised care how, when and where you want it
- companionship and support every time
- our aim is to deliver the best in health care that is safe, effective and best value within individual budget without compromising their independence.
- effective home and personal assistance
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Local Government Ombudsman, The
Offers an independant compalints review service, investigating and resolving complaints about adult social care.
LGO Advice Team are contactable on: 0300 0610614 or 0845 6021983
Mon-Fri 8:30-17:30 |
Mind
Tel: 020 8519 2122 Info line: 0845 766 0163
Web: www.mind.org.uk
Works to create a better life for everyone with experience of mental distress. |
NAPA
Tel: 0207 078 9375
Web: www.napa-activities.net
Works to create new opportunities for community involvement and activity in care settings. |
NCF - National Care Forum
Tel: 024 7624 3619
Web: www.nationalcareforum.org.uk
Represents the interests of the not-for-profit sector. |
National Institute for Mental Health in England (NIMHE)
Tel: 0113 254 5127
Web: www.nimhe.org.uk
This organisation aims to improve the quality of life for people of all ages who experience mental distress. |
National Association of Citizens Advice Bureaux
Web: www.citizensadvice.org.uk
The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice. |
National Care Association, The
Tel: 020 7831 7090
Web: www.nca.gb.com
Lobbies the Government to benefit both its members and the people in their care, represent members and their residents nationally and promote high standards of care. |
NHFA
Advice line: 0800 998 833
Web: www.nhfa.co.uk
Offer specialist advice on funding care. Also advice on benefits, legal matters and the investment of capital. |
NHS Direct
Tel: 0845 46 47
Web: www.nhsdirect.nhs.uk
For immediate medical advice and for help finding your local Patient Advice and Liaison Service. |
Occupational Benevolent Funds Alliance
Tel: 01707 651777
Email: helpline@aco.uk.net
This is a network of charities that provide a range of support services for people with connections to particular industries, trades and professions. |
Office of Fair Trading
Tel: 020 7211 8000
Web: www.oft.gov.uk
Promotes and protects consumers' interests. |
Parkinson's Disease Society
Advice line: 0808 800 0303
Web: www.parkinsons.org.uk
Provides support, advice and information to people with Parkinson's, their carers, families and friends. |
Pension Service, The
Tel: 0845 606 0265
Web: www.thepensionservice.gov.uk
The Government set this up to improve the service older people receive with a network of pension centres supported by a local service. |
RNIB
Info line: 0845 766 9999
Web: www.rnib.org.uk
Offers information, support and advice to over two million people with sight problems. |
RNID
Info line: 0808 808 0123
Web: www.rnid.org.uk
Offers free confidential and impartial information on employment, equipment, legislation, benefits and issues relating to deafness and hearing loss.
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Real:Life Services
Tel: 01249 822 226
Web: www.care-home-refunds.co.uk
We are an experienced and approachable Claims Management Company, measuring our success not just on how much we win back for clients, but on how happy our customers feel about our service. Our ethos is one that always puts the customer at the heart of the business. |
Registered Nursing Home Association, The
Tel: 0121 454 2511
Web: www.rnha.co.uk
Campaigns strongly for high standards in nursing home care. |
Relatives and Residents' Association, The
Advice Line: 020 359 8136
Web: www.relres.org
Offers support and information to families, friends and relatives about issues affecting care homes. |
Royal United Beneficent Kingdom Association (RUKBA)
Tel: 020 7605 4200
Web: www.rukba.org.uk
Helps older people on very low incomes to live independently in their own homes and when this is no longer possible, they can help with care home fees. |
Saga Care Funding Advice Service
Tel: 0800 056 6101
Web: www.saga.co.uk/ltc
Helping you to make sense of paying for care. |
Scope
Tel: 0808 800 3333
Web: www.scope.org.uk
Aims to achieve society in which disabled people are valued and have the same human and civil rights as everyone else. |
Scottish Commission for the Regulation of Care
Tel: 01382 207100
Web: www.carecommission.com
Responsible for registering and inspecting care services in Scotland. |
Solicitors for the Elderly
Tel: 01992 471568
Web: www.solicitorsfortheelderly.com
A national association of solicitors, barristers and legal executives providing and promoting range of legal services for older people. |
Stroke Association, The
Helpline: 0845 30 33 100
Web: www.stroke.org.uk
Funds research into prevention, treatment a better method of rehabilitation and helps stroke patients and their families directly through its community services. |
United Kingdom Home Care Association
Tel: 020 8288 5291
Web: www.ukhca.co.uk
Promotes the high standards of homecare and takes an active role in liaison with local and central government |
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