Welcome

Welcome to this Directory of adult care and support services, which has been produced by Bridgend County Borough Council, Neath Port Talbot County Borough Council and City and County of Swansea in association with Publisher, Care Choices.

Each council’s Social Services department is responsible for assessing the needs of, and providing information, advice, assistance and safeguarding services to older, disabled or vulnerable people in their communities.

Our aim is to help people to live independently and safely within their own homes and communities. To do this we work in partnership with the health service and third sector organisations to ensure that services and support are available for people with different levels of need.

Many people’s social care needs can be met by services and activities that are provided in the local community. One of our roles is to provide a signposting service to the wide range of support that is available. Getting the right information and/or community support at the right time often means that people do not need formal care services as soon, if at all.

This Directory is one way in which your local council provides information to people who want to make arrangements for their own care and support, or to help a relative or friend.

Contact us

Each council has a common point of access for people looking for social care and support, and a website which includes information and links to help people find the services and support they need.

Bridgend County Borough Council

Civic Offices, Angel Street, Bridgend CF31 4WB
Tel: 01656 642279
Text Relay: 18001 01656 643643
Email: talktous@bridgend.gov.uk
Web: www.bridgend.gov.uk

Neath Port Talbot County Borough Council

Cimla Hospital, Neath SA11 3SU
To contact the NPT Gateway: Tel: 01639 686802
Text Relay: 18001 01639 686802
Email: thegateway@npt.gov.uk
Web: www.npt.gov.uk

City and County of Swansea

Civic Centre, Swansea SA1 3SN
Tel: 01792 636519
Email: Intake@swansea.gov.uk
Web: www.swansea.gov.uk/socialcare

The three local authorities and the Abertawe Bro Morgannwg University Health Board together with partners in the third and independent sectors are working together under the Western Bay Health and Social Care Programme to develop improved sustainable services for the future, building on local service delivery. More information about the partnership is available on www.westernbay.swanseaorg.uk

Social Services and Well-being (Wales) Act

The Social Services and Well-being (Wales) Act came into force in April 2016 and introduces major changes to the way that councils in Wales provide social care and support.

The Act focuses on helping people to stay well, be safe from harm, be as independent as possible and to be supported within and by their local community.

The Act gives individuals and their carers more of a say in the care and support they receive. To support you to achieve well-being, you and your family or carer will make decisions about your care and support in equal partnership with professionals. To help you to do so, you will have easy access to information and advice about what is available in your area.

Carers have an equal right to be assessed for support to those that they care for to ensure that their needs are recognised, and more people will be entitled to direct payments.

Well-being is an important part of the Act. Well-being means you are healthy, feel good about your life, have control over what you do and feel safe and protected. The Act sets out a definition of well-being for people who need care and support.

For more information about the Act see www.gov.wales/topics/health/socialcare/act