Where do I start?

Initial contact

You can contact Call Derbyshire, our contact centre, on: 01629 533190 from 8.00am to 8.00pm Monday to Friday and 9:30am to 4:00pm on Saturdays. Our service is provided by staff who are specially trained to deal with adult care issues. They can provide advice, signposting and practical help to enable you to continue to live your life as independently as possible. Call Derbyshire staff can also refer you through to the Brokerage team, the Welfare Benefits team and can arrange a social care assessment if needed.

Outside of the above times, we provide emergency county-wide social care support between 5.00pm Friday and 9.00am Monday, including public and bank holidays. Call: 01629 532600. Calls will be recorded as part of our commitment to training, audit and quality assurance.

Personalised support

More details are available in our ‘Direct Payments’ factsheet, which can be found on the: www.derbyshire.gov.uk/directpayments or via Call Derbyshire on: 01629 533190.