Bowbridge Court care home in Newark have received ‘GOOD’ news following their latest inspection from regulatory body, the Care Quality Commission.
Following the October inspection, Bowbridge Court hit the spot with a GOOD rating across all five key areas of care; safe, effective, caring, responsive and well-led.
During the visit, Inspectors observed day to day life at the home and examined paperwork, policies and care plans. Speaking to residents and family members, along with care workers and management they concluded that Bowbridge Court staff, are ‘kind, caring, safe and well led’. Since the last report in 2018, the home has gone from strength to strength; building on the ethos of person-centred care, resident-led activities and promoting independence.
The constant theme running through the report shows that both residents and staff feel supported, happy and empowered. Inspectors also noted the commitment to infection control, PPE, testing and training over the last few months.
In direct response to the Covid-19 pandemic, Ideal Carehomes successfully implemented a unique ‘Ideal Fresh Living’ initiative, with the care team at the forefront of infection control and hygiene policies.
Recently, they also created a dedicated social room for loved ones to visit. It is beautifully decorated and provides a safe and relaxing area for residents to spend time with their families.
A great place to live
The culture at Bowbridge Court is one that is ‘person-centred and empowering, achieving good outcomes for residents’. Residents families also supported this, commenting to the Inspector, ‘My loved one has always said they feel safe and… wouldn’t want to be anywhere else’.
Alongside relatives praise, staff told inspectors how happy they were to work at the Newark care home. ‘I like working at Bowbridge Court because of the positive morale between staff and our relationships with our residents’. Said one member of the team.
86 year old resident, Ann Myles, said of the team, ‘‘I simply cannot fault them and I feel very lucky to live here. I am so pleased they received such good feedback in the CQC latest report – it is very well deserved!’.
Home Manager, Claire Gordon-Rundle, said, ‘It is a proud moment to receive this report and the ‘GOOD’ rating across the board. Having the seal of approval from the CQC is testament to the team, proving that all our hard work… has paid off – A hugely positive start to the year! ’.