Aire Valley Business Centre
14D Orchard House, Lawkholme Lane
West Yorkshire BD21 3BB
Telephone: (01535) 636662
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 and 16 October 2017 and was announced on both days. The inspection team consisted of three adult social care inspectors (one inspector carried out telephone calls to staff and two inspectors visited the providerâs office) and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Prior to the site visit, the expert by experience carried out telephone calls to people using the service.
Before the inspection we requested a Provider Information Return (PIR) which was returned to us. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We checked information held by the local authority safeguarding and commissioning teams in addition to other partner agencies and intelligence received by the Care Quality Commission.
We spoke with ten people using the service and six of their carers. In addition, we spoke with fourteen staff including ten care workers, the training and complaints manager, the quality assurance manager, the registered manager and one of the directors.
We looked at 12 care records including risk assessments, 12 staff records including all training records, minutes of resident and staff meetings, complaints, safeguarding records, accident logs, medicine administration records and quality assurance documentation.
Last updated 09:28:24 15th Mar 2018 - Update Now
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