Aire Valley Business Centre
14D Orchard House, Lawkholme Lane
West Yorkshire BD21 3BB
Telephone: (01535) 636662
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We visited the providerâs offices on the 12 and 20 July 2018.The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure the registered provider was available. The inspection was carried out by three adult social care inspectors.
We used information the provider sent us in the Provider Information Return [PIR] submission. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also looked at notifications sent to us by the provider. A notification is information about important events which the provider is required to tell us about by law.
During the visit to the providerâs office we looked at the care records for people who used the service, staff recruitment files, training records and other records relating to the day to day running of the service. We also spoke with three directors of the company including the registered manager and business manager and two care supervisors.
As part of the inspection process we carried out telephone interviews with twelve people who used the service or their relatives and eleven care workers by telephone between the 12 and 20 July 2018. In addition, we also contacted the Local Authority Commissioning service.
Last updated 09:52:56 10th Oct 2018 - Update Now
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