Cumbria CA2 6SU
Telephone: (01228) 631025
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 and 26 June 2017 and was announced. We gave the provider 48 hoursâ notice of our inspection so people who used the service and staff had the opportunity to meet with us and to ensure we could gain access to the documentation that was maintained by the service. The inspection was carried out by one adult social care inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We reviewed the information we held about the service, including statutory notifications that the provider had sent us. A statutory notification provides information about important events which the provider is required to send us by law.
Prior to the inspection we sent out questionnaires to people who used, their relatives, staff and to external professionals working with the service. We received seven from people using the service, three from staff, and three from relatives.
We contacted health and social care commissioners who place and monitor the care of people living in the home. We received feedback from four healthcare professionals and three social workers.
During our inspection we visited two people who used the service, and spoke with two relatives, three members of staff, the manager and the provider. We looked at care plan documentation relating to four people, and six staff files. We also looked at other information related to the running and quality of the service. This included quality assurance audits, training information for care staff, staff meeting minutes and arrangements for managing complaints.
Last updated 10:40:13 9th Nov 2018 - Update Now
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