1-4 Windsor Drive

Exeter Road
Devon EX7 0NS

Telephone: (01626) 865224

Care Types: Care HomeDementiaEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

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Last updated 24 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 and 21 December 2016 and was unannounced. The inspection was carried out by one adult social care inspector. Prior to the inspection we reviewed the information we had about the service, including safeguarding information and notifications of events the service is required by law to send us. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Due to people living with a learning disability and having limited verbal and non-verbal communication abilities mostly people were unable to talk to us about their experience of living at the service. During our inspection it was not appropriate to conduct a short observational framework for inspection (SOFI) due to the layout of the service over four bungalows. SOFI is a specific way of observing care to help us understand the experience of people who are unable to talk to us. However, we did use the principles of SOFI when making observations of how staff supported people.

We looked around the bungalows and spent time with people in all four lounge rooms. We observed how staff interacted with people throughout the inspection. We met and spoke with nine of the 11 people being supported by the service. We also spoke with six relatives and advocates, two health care professionals, a visiting aromatherapist, seven members of staff, the registered manager and the provider’s area manager.

We looked at the way in which the service supported people with their medicines. We looked in detail at the care provided to three people, as well as the recruitment files for three staff members and other records relating to the running of the service such as staff training and quality monitoring.

Last updated 12:32:41 17th Apr 2018 - Update Now

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