1-4 Windsor Drive

Exeter Road
Devon EX7 0NS

Telephone: (01626) 865224

Care Types: Care HomeDementiaEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

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Last updated 18 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 12 and 13 March 2018 and the first day was unannounced. One adult social care inspector carried out this inspection. Prior to the inspection we reviewed the information we had about the service, including notifications of events the service is required by law to send us.

Most people who lived in 1-4 Windsor Drive were unable to talk to us about their experience of the service because they had communication difficulties. Where people were able to share their experiences with us we spent time speaking with them but where they were not we used the principles of SOFI to aid our observations. SOFI (Short Observational Framework for Inspection) is a specific way of observing care to help us understand the experience of people who are unable to talk to us. Due to people spending most of their time in different rooms, different bungalows and going about their day, it was not possible for us to conduct a complete SOFI but we did use the principles of SOFI when conducting all our observations around the home.

We looked around the four bungalows, spent time with people in the different bungalows, kitchens and lounges and looked at people’s rooms with their permission. We observed how staff interacted with people throughout the inspection and spent time with people over the breakfast and lunchtime periods on both days. We spent time speaking with two people who were able to share their experiences with us and spent time observing all the other people who lived in the home being supported by staff. We spoke in depth with seven members of staff, one relative, one visiting healthcare professional, the registered manager and one of the directors. We also received feedback from two external healthcare professionals.

We looked at the ways in which medicines were recorded, stored and administered to people. We also looked at the way in which meals were prepared and served and reviewed in detail the care provided to four people, looking at their care files and other records. We reviewed the recruitment files for four staff members and other records relating to the operation of the service, such as risk assessments, complaints, accidents and incidents, policies and procedures.

Last updated 02:53:15 18th Oct 2018 - Update Now

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