109 Grange Road
West Midlands B24 0ES
Telephone: (0121) 382 9026
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
The inspection took place on 19 January 2018 and was a routine unannounced inspection. The inspection was facilitated by one inspector. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give us some key information about the service, what the service does well and any improvements they plan to make. We looked at the information that we hold about the service prior to visiting the home. This included statutory notifications from the provider that they are required to send to us by law about events that occur at the home, such as deaths, accidents/incidents and safeguarding alerts. We contacted the local authority and commissioning services to request their views about the service provided to people at the home, and also consulted Healthwatch. Healthwatch is the independent consumer champion created to listen and gather the public and patientâs experiences of using local health and social care services. This includes services like GPs, pharmacists, hospitals, dentists, care homes and community based care.
During our inspection, we spoke or spent time with five of the people who lived at the home. We also spoke with two peopleâs relatives. We spoke with four members of staff including the registered manager, a team leader, and two support workers. Some of the people living at the home had complex care needs and were unable to tell us about their experiences of living at the home. Therefore, we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us to understand the experience of people who could not talk with us. We also made general observations around the home and reviewed the care records of two people to see how their care was planned. We also looked at the medicine administration processes within the home. We reviewed training records for staff and looked at two staff files to check the providerâs recruitment processes. We also looked at records which supported the provider to monitor the quality, safety and management of the service, including health and safety audits, accidents and incident records and compliments and complaints.
Last updated 01:10:30 10th Oct 2018 - Update Now
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