Bury St Edmunds
Suffolk IP33 3PB
Telephone: (01284) 705486
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 January 2015 and was announced.
The provider was given 48 hoursâ notice because the location provides a domiciliary care service to adults who are often out during the day; we needed to be sure that someone would be in.
Before our inspection we reviewed information we held about the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us.
The inspection was carried out by two inspectors.
During our inspection, we reviewed six care plans, looked at policies and audits regarding medication and quality assurance.
We spoke with nine people who used the service, two relatives, the area manager, the registered manager and three members of care staff and observed the staff handover between shifts.
Last updated 10:06:30 14th Sep 2018 - Update Now
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