Arion Business Centre
Harriet House, 118A High Street, Erdington
West Midlands B23 6BG
Telephone: (0121) 573 0063
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 07 and 08 June 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available. The inspection was undertaken by one inspector.
In planning our inspection, we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts. A notification is information about important events which the provider is required to send us by law. We reviewed regular quality reports sent to us by the local authority that purchases the care on behalf of people, to see what information they held about the service. These are reports that tell us if the local authority has concerns about the service they purchase on behalf of people.
We also looked at the provider information return that had been completed and returned to us as requested. This provides us with information about how well the service is being managed and what improvements have been identified by the provider. We used this information to inform our inspection.
During our inspection we spoke with two relatives, four care staff, the registered manager and provider. We sampled three peopleâs care records; this included their medication administration records and daily reports. We also looked at the recruitment records of two care staff and quality assurance processes that the provider had in place to monitor the quality of the service.
Last updated 01:34:15 16th Jul 2018 - Update Now
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